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National Labor Office

From generation to generation, Blue Cross and Blue Shield companies have worked hand in hand with organized labor to empower working Americans with secure and stable health coverage.  The Blue Cross Blue Shield National Labor Office is labor’s liaison to our 36 companies, ensuring that Blue Cross and Blue Shield products and services meet working families’ healthcare needs.  Our companies serve more than 17 million unionized workers, retirees and their families–more than any other insurer.  We are committed to remaining the top choice for America’s working families for years to come.

Pathway to Better Health

Blue Cross and Blue Shield companies across the country are partnering with patients, physicians, hospitals and the government to create a patient-centered care healthcare system that helps patients get healthy faster and stay healthy longer. Learn more.

Why Does Healthcare Cost So Much?

Healthcare spending in the United States is $2.9 trillion a year, straining the budgets of families, business and taxpayers alike.  Chronic medical conditions, an aging population and the increased cost of new medicines, procedures and technologies contribute to rising healthcare costs. 
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2016 NLO Calendar of Events

2016 NLO Calendar of Events

25-27 SIIA 35th Annual National Educational Conference & Expo (Austin, TX)
26-28 NCCMP Annual Conference (San Diego, CA)
17-19 NLO Fall Board of Directors Meeting (Chicago, IL)
23-26 NCPERS: Public Safety Employees Pension & Benefits Conference (Las Vegas, NV)
12-16 IFEBP Annual Conference (Orlando, FL)
12 Food and Drug Conference (Las Vegas, NV)

See full 2016 calendar of events

Strategic Alliances

Unions and Blue companies continually seek innovative relationships to improve member health and lower cost. Through its strategic alliances*, the NLO facilitates best‑in‑class offerings to organized labor. 

  • AIM Specialty Health®, AIM is a national leader in specialty benefits management. Through an innovative approach, AIM promotes the appropriate, safe and cost effective use of clinical services including: radiology, cardiology, oncology, specialty drugs, and sleep medicine.
  • BCS Financial Corporation- BCS Financial delivers financial and insurance solutions by engaging in strategic partnerships with Blue Cross and Blue Shield organizations and commercial market leaders.
  • Best Doctors - Founded in 1989 by Harvard Medical School physicians, Best Doctors works with the best five percent of doctors, ranked by impartial peer review, to help people get the right diagnosis and right treatment.   For further information, visit
  • Davis Vision, Inc. is a well-established national entity that has been providing comprehensive vision care services for over 44 years.  Learn more at
  • Epic Hearing - Bringing Affordable and Cost-Effective Hearing Care to Those Who Need It.  For more information, go to
  • EVIVE Health, Evive Health is a leading innovator in the design of personalized data-driven healthcare tools that make it easier for consumers to make better decisions regarding their care.
  • International Specialty Underwriters, International Specialty Underwriters, ISU, has provided exceptional service to the stop loss industry including underwriting, marketing, administration, and claims.
  • NASCO - For over 25 years, NASCO has partnered with Plans to provide the most efficient single-system claims processing solution for national, state, labor, large group, small group, individual and government programs.
  • New Directions Behavioral Health- New Directions offers a full range of behavioral healthcare products and services, making us the one source for all your behavioral health prevention and care needs.
  • Part D Advisors are one of the only solutions providers with the knowledge and industry relations necessary to expertly navigate every aspect ofthe Retiree Drug Subsidy (RDS) maze from beginning to end.
  • Teladoc: Provides 24/7/365 access to care anytime, anywhere; offers care at a fraction of the cost of urgent care and ER visits, saving everyone money; and uses the strictest quality processes and clinical protocols for our national network of U.S. board-certified physicians.
  • United Concordia’s mission is to be a national dental-care company providing dental benefit solutions that create the best value for our customers, providers, employees and the communities we serve.

*NLO strategic alliances do not sell Blue Cross and Blue Shield Branded products. Strategic alliances are not BCBSA partners or joint ventures. In addition, there is not an employer and employee or principal and agent relationship between BCBSA and any Strategic alliance, or their respective personnel. 


Educational Webinar Series

NLO Educational Webinar Series

Month Date NLO Strategic Alliance
October 6 New Directions Behavioral Health (NDBH)
October TBD Best Doctors
November 8 BCS Financial – Financial Wellness
December 15 NASCO – Claims Processing

To register for a webinar, contact or 202-626-4815.

Who should attend?
• Blue Plan Sales and Operations Employees
• Organized Labor Leaders, Health Care Bargainers, and Fund Managers
• Plan and Benefit Administrators
• Care/Health Management
• Benefit Consultants/TPAs
• Human Resource Administrators

Newsletter Archive

Archives of the NLO newsletters. Send questions regarding the NLO newsletter to Jon Fenech.


September 2016

  • Back-to-school checklist to keep students healthy and successful all year long
  • Best Doctors: Second Opinion: Crucial to Appropriate Care
  • New Directions’ Employee Assistance Program is Win-Win

July 2016

  • Florida Blue offers support to Orlando community
  • BCBSA NLO Advanced Labor Studies Program graduates its largest class ever
  • July is UV Safety Month
  • EPIC Hearing launches “Listen Hear, Live Well” wellness campaign

May 2016

  • The NLO congratulates the 2015 labor representative of the year
  • Michigan team steps up to ease Flint water crisis
  • Teladoc’s behavioral telehealth program opens new pathways to much-neeed care

March 2016

  • BCBS SC Foundation presents $3.8 million check to statewide surgical quality initiative
  • Retiree Drug Subsidy (RDS) program
  • BCBSA unveils Health of America Report


Fall 2015

Summer 2015

Spring 2015


Winter 2014

Fall 2014

Summer 2014

Spring 2014


Winter 2013

Fall 2013

Summer 2013

Spring 2013

    Labor Resources