Jena Estes is vice president of the Federal Employee Program (FEP) for the Blue Cross and Blue Shield Association (BCBSA), a national federation of 37 independent, community-based and locally operated Blue Cross and Blue Shield companies. The Blue System is the nation's largest health insurer covering nearly 100 million people – one-in-three of all Americans. It is the largest single processor of Medicare claims in the nation, and holds the world's largest privately underwritten health insurance contract – the 5.2 million-member FEP (FEP).
Estes serves as the chief operating executive over the largest, nationwide carrier in the Federal Employees Health Benefits Program. Estes is accountable for ensuring the overall success of FEP, providing strategic leadership and direction over operations to achieve business results, operational excellence, member satisfaction, Plan performance, financial stability and compliance. She also facilitates all Blue Cross and Blue Shield companies and customer alliances to assure effective execution of business objectives and customer satisfaction.
Estes has more than 20 years experience in the healthcare industry. Throughout her career with the Association, she has served in numerous leadership roles, including executive director of Program Integrity, which included audit, finance, compliance, procurement and business performance; and managing director of Finance and Program Administration for the FEP. She has worked extensively advising local Blue Cross and Blue Shield companies over the years in areas of effective internal control and monitoring systems, administration of programs, promoting an enterprise-wide risk management framework for assessing and managing business risks, effective cost management and operational efficiencies.
Prior to joining BCBSA, she served in various capacities with a health maintenance organization in the Washington, D.C., metropolitan area where she was instrumental in launching the internal audit function for the organization.
She is a graduate of the University of Texas at Austin and is a Certified Public Accountant.