Jennifer Vachon is senior vice president administrative services,chief of staff and assistant corporate secretary of the Blue Cross Blue Shield Association (BCBSA), a national federation of 36 independent, community-based and locally operated Blue Cross and Blue Shield companies. The Blue System is the nation’s largest health insurer covering 107 million members – one-in-three of all Americans. It is the largest single processor of Medicare claims in the nation, and holds the world’s largest privately underwritten health insurance contract — the 5.4 million-member Federal Employee Program® (FEP).
Reporting to the president and CEO, Vachon has overall accountability for BCBSA’s human resources, meeting services and facilities functions. As chief of staff, she also has responsibility for helping to set the organization’s leadership agenda, creating and measuring against corporate objectives and integrating the efforts of BCBSA’s senior officer team. She also represents the Office of the President with BCBSA’s Board of Directors and the Association’s approximately 1,000 associates, as well as external parties.
In a previous role as vice president of Strategy, Brand and Marketing Services, Vachon was accountable for BCBSA's major marketing and marketing communications programs, including national paid media programs, BCBSA Internet communications and the development of communication and marketing materials on national capabilities for Plans to use with their members. In addition, Vachon was responsible for market and competitive research in support of strategy development for major business segments including national accounts, senior markets and consumer markets.
Earlier in her BCBSA career, Vachon served as executive director, marketing and business strategy, and executive director, strategic consulting services. Prior to joining the Association in 1995, she was manager of business development at Northwestern Memorial Hospital, where she was responsible for identifying and implementing new opportunities for growth and business expansion. She also served as health policy analyst for the Metropolitan Planning Council, a nonprofit civic organization that researches critical policy issues and provides a platform for business leaders to influence public policy.
Vachon earned a master’s degree in health policy from the University of Chicago and a bachelor’s degree in economics cum laude from Union College in Schenectady, New York.