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Engaging and Empowering Consumers

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Engaging and Empowering Consumers: Accessing Health Information

Survey question: During the past 12 months, which of the following websites have you used to research quality information about doctors and/or hospitals? Other Surveys
During the past 12 months, which of the following have you researched for yourself or others?
During the past 12 months, which of the following resources have you used to research quality information about doctors and/or hospitals?
During the past 12 months, have you or others covered on your health insurance plan used any of the following programs offered by your health insurer or employer?

Online Consumers’ Preferences in Evaluating Provider Quality, 2007

Consumers who evaluate provider quality online rely on their health plan’s Web site the most.

Base: 466 U.S. online consumers who have used a hospital comparison tool and 507 U.S. online consumers who have used a physician comparison tool

Source: Healthcare Provider Tools Sway Consumers’ Choices, Forrester Research, Inc., July 2007


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