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Glossary

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    behavioral healthcare
    The provision of mental health and chemical dependency (or substance abuse) services.
    Benchmarking
    A method of planning and implementing quality management programs that consists of identifying the best practices and best outcomes for a specific process and emulating the best practices to equal or surpass the best outcomes.
    BHI®
    See Blue Health Intelligence.
    Blue 365®
    Addresses the health and lifestyle needs of consumers through unique partnerships and experiences designed exclusively for Blue365 members. A value added discount program that provides Blue members with discounts and content on health and wellness, family care, financial services, and healthy travel .
    Blue Advocacy
    The policy and legistlative division of the Blue Cross and Blue Shield Association representing The Blue System's views on healthcare insurance, advocacy, and policies on Capitol Hill.
    Blue Health Intelligence®

    Provides greater healthcare transparency by delivering detail about healthcare trends and best practices, resulting in healthier lives and affordable access to safe and effective care. BHI brings together the healthcare experience of more than 54 million Blue Cross and Blue Shield members nationwide. Visit https://www.bluehealthintelligence.com/ today.

    Blue Surgical Safety Checklist℠ ("Checklist")
    A one-page tool that itemizes essential safety steps that surgical teams should perform at three key stages of surgery.
    BlueCard Access®
    A toll-free 800 number, 1-800-810-BLUE, you and members can use to locate providers in another Blue Cross or Blue Shield Plan's area. This number is useful when you need to refer the patient to a physician or healthcare facility in another location.
    BlueCard Eligibility®
    A toll-free 800 number, 1-800-676-BLUE, for providers to verify membership and coverage information on patients from other Blue Cross Blue Shield Plans. Calling BlueCard Eligibility will facilitate quicker payments.
    BlueCard®
    Enables members to receive healthcare services wherever they live or travel, nationally or internationally. BlueCard links participating healthcare providers and the independent Blue Cross and Blue Shield companies across the country through a single electronic network for claims processing and reimbursement .
    BlueCard® PPO
    A national program that offers members traveling or living outside of their Blue Cross Blue Shield Plan's area the PPO level of benefits when they obtain services from a physician or hospital designated as a PPO provider.
    BlueCard® PPO Member
    Carries an ID card with this identifier on it. Only members with this identifier can access the benefits of BlueCard PPO.
    BlueCard® PPO Network
    The network comprising those physicians, hospitals and other healthcare providers PPO members may elect to use to obtain the highest level of PPO benefits.
    BlueCard® PPO Provider
    A doctor, hospital or other healthcare entity enrolled in a network of designated PPO providers.
    BlueDistinction®
    A designation awarded by the Blue Cross and Blue Shield companies to medical facilities that have demonstrated expertise in delivering quality healthcare in the areas of: bariatric surgery, cardiac care, complex and rare cancers, knee and hip replacement , spine surgery and transplants. The designation is based on rigorous, evidence-based, objective selection criteria established with input from expert physicians and recommendations from medical organizations .