Alan Hughes Named BCBSNC Executive Vice President And Chief Operating Officer
Expanded role includes customer service and technology oversight
February 16, 2012
CHAPEL HILL – Alan Hughes has been promoted to the expanded role of Executive Vice President and Chief Operating Officer at Blue Cross and Blue Shield of North Carolina (BCBSNC).
Hughes, who has more than two decades of senior leadership experience in technology and business, came to BCBSNC in 2009 as Senior Vice President and Chief Information Officer. In his new role, Hughes will be responsible for a variety of customer service functions – including call centers, claims processing, customer enrollment and billing.
He will continue his oversight of the company’s Information Services Division and key functions related to prioritizing and managing major corporate initiatives and promoting excellence in corporate processes.
“Alan has a keen understanding of our business and a strong record of making the most of technology to serve our customers and transform our company,” said Brad Wilson, BCBSNC President and Chief Executive Officer. “He is the ideal person to make sure that our people, our processes and technological resources are focused on meeting our customers’ needs – now and in the future.”
Hughes’ appointment is also part of the company’s ongoing effort to streamline its organization and reduce costs. Ian Gordon, who had served as BCBSNC Senior Vice President and Chief Operations Officer since 2008, was appointed on Feb. 1 as the first CEO of Topaz Shared Services, LLC. Topaz is a joint initiative by BCBSNC and Blue Cross and Blue Shield of Kansas City to collaborate on some key systems and processes. Hughes will play a central role in BCBSNC’s relationship with Topaz.
Before coming to BCBSNC, Hughes served at GE Commercial Finance as chief information officer of Global Risk Management and as CIO of Distribution Finance. He was also president of Business Services and CIO for Deutsche Financial Services, which was acquired by GE Commercial Finance in 2003.
Hughes has an MBA from New York University and a bachelor’s degree in biological sciences from the State University of New York-Old Westbury.
Blue Cross and Blue Shield of North Carolina is a leader in delivering innovative health care products, services and information to more than 3.7 million members, including approximately 900,000 served on behalf of other Blue Plans. For 77 years, the company has served its customers by offering health insurance at a competitive price and has served the people of North Carolina through support of community organizations, programs and events that promote good health. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. Access BCBSNC online at bcbsnc.com.
The Blue Cross and Blue Shield Association is a national federation of 37 independent, community-based and locally-operated Blue Cross and Blue Shield companies that collectively provide healthcare coverage for more than 105 million members – one-in-three Americans. For more information on the Blue Cross and Blue Shield Association and its member companies, please visit bcbs.com. We encourage you to connect with us on Facebook, check out our videos on YouTube, follow us on Twitter and check out The BCBS Blog, for up-to-date information about BCBSA.