; Blue Cross And Blue Shield Of Texas Offers Assistance For Members Impacted By Hurricane Isaac
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Press Release

Blue Cross And Blue Shield Of Texas Offers Assistance For Members Impacted By Hurricane Isaac

August 29, 2012

RICHARDSON – During a natural disaster, you never know where you may end up. Blue Cross and Blue Shield of Texas (BCBSTX) understands that many of our members living or traveling in the Gulf Coast may be displaced as a result of Hurricane Isaac.  We are prepared to assist those who have special needs concerning access to care and prescription medications during their displacement.

If you are a BCBSTX member and need our help with temporary measures, such as early prescription refills or an exception to the requirement to see a network provider, our customer advocates are authorized to work with members to take care of their needs. If you are a member of another Blue Cross and Blue Shield Plan who lives, goes to school, works or has dual residency in Texas and are displaced by the disaster, you can access medical care through the BlueCard® national program.

Doctors and pharmacies will need your member ID number and a photo ID so they can verify your membership and file the claim with us. If you do not have your member ID card, need help finding care or have coverage questions, call the customer service number listed below and a customer advocate can assist you.

BCBSTX is prepared to help members who have been displaced by:

  • Explaining the options for accessing care.
  • Helping to locate a BCBS network provider.
  • Working to ensure transition of care or continuity of care needs are identified.

Important Blue Cross Phone Numbers:

  • BCBSTX Customer Service for all group plan members: 800-521-2227
  • BCBSTX Customer Service for individual/family policyholders: 888-697-0683
  • BCBSTX Customer Service for Medicare Supplement policyholders: 800-654-9390
  • BCBSTX BlueCard: 800-676-BLUE (2583)
  • National BlueCard access: 800-810-BLUE (2583)

About Blue Cross and Blue Shield of Texas
Blue Cross and Blue Shield of Texas -- the only statewide, customer-owned health insurer in Texas – is the largest provider of health benefits in the state, working with nearly 40,000 physicians and 400 hospitals to serve 4.8 million members in all 254 counties.  Blue Cross and Blue Shield of Texas is a Division of Health Care Service Corporation (which operates Blue Cross Blue Shield plans in Texas, Illinois, Oklahoma and New Mexico), the country’s largest customer-owned health insurer and fourth largest health insurer overall.  Health Care Service Corporation is a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association. 
BCBSTX.com | Twitter.com/BCBSTX | Facebook.com/BlueCrossBlueShieldOfTexas | YouTube.com/BCBSTX

The Blue Cross and Blue Shield Association is a national federation of 37 independent, community-based and locally-operated Blue Cross and Blue Shield companies that collectively provide healthcare coverage for nearly 100 million members – one-in-three Americans.  For more information on the Blue Cross and Blue Shield Association and its member companies, please visit bcbs.com. We encourage you to connect with us on Facebook, check out our videos on YouTube, follow us on Twitter and check out The BCBS Blog, for up-to-date information about BCBSA.