; State-Wide Initiative To Redesign Delivery Of Primary Care Patient-Centered Medical Home Pilot Launched
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Press Release

State-Wide Initiative To Redesign Delivery Of Primary Care Patient-Centered Medical Home Pilot Launched

February 29, 2012

WILMINGTON – Blue Cross Blue Shield of Delaware (BCBSD) and the Medical Society of Delaware (MSD) are partnering to launch a new pilot program in Delaware, called Patients First in the First State (Patients First).

“This partnership between Delaware’s largest health insurer and the state’s premier organization of physicians presents a perfect opportunity to design and implement an integrated system of medical care that will focus on patient outcomes and continuity of care,” said Randeep S. Kahlon, M.D., President of MSD.

Patients First, based on the Patient-Centered Medical Home (PCMH) model of health care, is expected to:

  • Redesign the delivery of primary care in Delaware
  • Strengthen relationships between primary care physicians (PCPs) and their patients
  • Improve patient compliance through identification and follow-up with patients who have inconsistencies in their care

The PCMH concept has emerged as a new and innovative approach to re-engineer existing practice patterns to enhance quality of care and help control, as well as potentially reduce, escalating health care costs.

“The PCMH model encourages a team approach to patient care and promotes the use of health information technology, such as electronic health records and E-prescribing to improve patient outcomes,” explains Paul Kaplan, M.D., Vice President and Chief Medical Officer for BCBSD. “Similar projects across the country have helped improve the health outcomes of people with chronic conditions, resulting in lower health care costs.”

Patients First offers patients a “medical home” to manage and coordinate all of their health services including preventive, chronic, acute and end-of-life care. In the PCMH model, a PCP and the health care team tailors the patient’s care to his or her medical condition and adjusts it as the health status or needs change. When specialty care is required, the patient’s health care team — led by the PCP — will facilitate needed medical services and related community resources.

A grant from BCBSD will be used to facilitate the education and training of physicians and their staffs as they transition to the PCMH model. Working together, MSD and BCBSD will create performance metrics to evaluate the success of the pilot program and determine the next steps for the program.

About the Medical Society of Delaware
The Medical Society of Delaware, the third oldest society of its kind in the United States, was founded on February 3, 1789. The principle upon which this society of physicians was founded has remained steadfast: to further the ideals of the medical profession, thereby enhancing the health and well being of the citizens of Delaware.

About Blue Cross Blue Shield of Delaware
Blue Cross Blue Shield of Delaware is headquartered in Wilmington, Delaware. With more than 75 years of service, BCBSD offers a comprehensive portfolio of health benefits products to more than 396,000 members. BCBSD is an independent licensee of the Blue Cross and Blue Shield Association. More information about BCBSD is available at bcbsde.com.

The Blue Cross and Blue Shield Association is a national federation of 36 independent, community-based and locally-operated Blue Cross and Blue Shield companies that collectively provide healthcare coverage for nearly 105 million members – one-in-three Americans.  For more information on the Blue Cross and Blue Shield Association and its member companies, please visit bcbs.com. We encourage you to connect with us on Facebook, check out our videos on YouTube, follow us on Twitter and check out The BCBS Blog, for up-to-date information about BCBSA.