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The Blue Cross Blue Shield Association is an association of 36 independent, locally operated Blue Cross and/or Blue Shield companies.
Chief Performance Measurement & Improvement Officer and Senior Vice President, Enterprise Analytics
Blue Cross and Blue Shield of Massachusetts
Dr. Safran is chief performance measurement and improvement officer and senior vice president, enterprise analytics at Blue Cross Blue Shield of Massachusetts (BCBSMA). In this role, she leads the company’s initiatives to measure and improve healthcare quality, safety and outcomes. Dr. Safran was among the lead developers of the BCBSMA Alternative Quality Contract (AQC), a provider contract model launched in 2009 with the twin goals of improving quality and outcomes while significantly slowing spending growth. Dr. Safran also retains an active academic practice, as a faculty member in the Department of Medicine at Tufts University School of Medicine, and has authored more than 80 peer-reviewed articles. She is widely recognized as having contributed to the empirical basis for our nation’s push toward a more patient-centered health care system – and for developing measures of patient care experiences that are now used nationwide, accepted as a national standard for this area of measurement, and used by the Medical Boards as part of their recertification process for physicians.
Dr. Safran’s advisory roles on national and local quality measurement include work with the the Centers for Medicare and Medicaid Services (CMS), the National Quality Forum (NQF), the American Board of Internal Medicine (ABIM), the National Committee for Quality Assurance (NCQA), and the Massachusetts State Quality Advisory Council (SQAC). She serves on the Boards of Directors for a number of charitable and academic organizations. Dr. Safran earned her Master and Doctor of Science degrees in Health Policy from the Harvard School of Public Health.