Blue Cross And Blue Shield Of Texas Offers Assistance To Those Affected By Recent Texas

Health Insurer Contributes $20,000 to Lutheran Social Services and $10,000 to American Red Cross - North Texas Region to Help Support Statewide Relief Efforts

RICHARDSON – Blue Cross and Blue Shield of Texas (BCBSTX) is committed to assisting those who may be affected by the recent Texas storms and flooding. The company announced it has contributed $20,000 to Lutheran Social Services and $10,000 to American Red Cross- North Texas Region to help support statewide relief efforts.

"Our first priority is the health and wellness of all people that live and work in Texas and we are dedicated to providing resources to help make a positive impact in the communities affected by the recent Texas storms," said Dan McCoy, chief medical officer, BCBSTX.

In addition, BCBSTX offers 1-888-662-2395 to its members to:

  • Explain the options for accessing care
  • Help to locate a network provider or hospital
  • Assist with early refills of prescription medications
  • Work to ensure transition of care or continuity of care needs are met
  • Access your member identification information

If you are in an emergency situation, BCBSTX advises you to follow these tips:

  • For an emergency situation, you should go directly to the nearest hospital.
  • For non-emergency care needs, you can call the customer service number on the back of your member ID card to locate a network provider.
  • When arriving at the participating doctor's office or hospital, you will need to present your BCBSTX ID card.
  • If you do not have your member ID card our customer service representatives will assist you or you can log in to Blue Access for MembersSM on the BCBSTX website or access our mobile site to search for a doctor, access your ID card and more.
  • BlueCard® participants (indicated by a suitcase on the member ID card) can call the National BlueCard access number to be routed to the appropriate customer service center.

Important Phone Numbers

  • BCBSTX Customer Service for all group plan members: 800-521-2227
  • BCBSTX Customer Service for individual/family policyholders: 888-252-8039
  • BCBSTX Customer Service for Medicare Supplement policyholders: 800-654-9390
  • Federal Employee Information: 800-442-4607
  • National BlueCard access: 800-810-BLUE (2583)

About Blue Cross and Blue Shield of Texas
Blue Cross and Blue Shield of Texas (BCBSTX) – the only statewide, customer-owned health insurer in Texas – is the largest provider of health benefits in the state, working with nearly 80,000 physicians and 500 hospitals to serve 5 million members in all 254 counties. BCBSTX is a Division of Health Care Service Corporation (which operates Blue Cross and Blue Shield plans in Texas, Illinois, Montana, Oklahoma and New Mexico), the country's largest customer-owned health insurer and fourth largest health insurer overall.  Health Care Service Corporation is a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association.  

BCBSTX's Community Investments
BCBSTX is committed to helping improve the health and well-being of the communities that we serve. For more than 80 years, that commitment has been reflected through social responsibility efforts that include corporate giving, local community relations, volunteerism, diversity and inclusion, ethics and compliance, wellness and sustainability initiatives. Our signature program, Healthy Kids, Healthy Families ® has impacted more than 9 million children and their families in Texas through support in areas of nutrition, physical activity, disease prevention and management, and supporting safe environments. BCBSTX is also a 2014 Civic 50 honoree, a program which recognizes the 50 most community-minded companies in the country. To learn more about BCBSTX's social responsibility efforts, please visit

For Additional Information
Facebook: @BlueCrossBlueShieldOfTexas
Twitter: @BCBSTX
YouTube: @BCBSTX

About Blue Cross Blue Shield Association

The Blue Cross and Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. BCBSA provides health care insights through The Health of America Report series and the national BCBS Health Indexsm. For more information on BCBSA and its member companies, please visit We also encourage you to connect with us on Facebook, check out our videos on YouTube and follow us on Twitter.

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.