Blue Cross & Blue Shield of Rhode Island adds to its list of healthcare providers certified as LGBTQ Safe Zones | Blue Cross Blue Shield

Blue Cross & Blue Shield of Rhode Island adds to its list of healthcare providers certified as LGBTQ Safe Zones

PROVIDENCE, RI – Blue Cross & Blue Shield of Rhode Island (BCBSRI) has certified West View Nursing & Rehabilitation Center in West Warwick and  Frank J. Canino, Ph.D., in Cranston as BCBSRI LGBTQ Safe Zone providers. The Safe Zone certification identifies healthcare practices providing safe, affirming and inclusive care to the LGBTQ community. These two providers join more than a dozen other practices statewide designated as BCBSRI LGBTQ Safe Zone certified providers.

“The Safe Zone designation recognizes practices that welcome all Rhode Islanders and provide culturally competent care to the LGBTQ community,” said Stephanie Huckel, manager of Culture and Diversity & Inclusion at BCBSRI. “It is our hope that the Safe Zone Program helps the LGBTQ community make informed decisions about their healthcare, and we look forward to certifying more providers in the future.”

West View Nursing & Rehabilitation Center is the first skilled nursing facility in the state to be designated as a BCBSRI LGBTQ Safe Zone. Frank J. Canino, Ph.D., a psychologist, is the first mental health provider in Cranston to receive the designation.

The BCBSRI Safe Zone logo at a provider’s office identifies a healthcare practice that provides safe, affirming, and inclusive care to the LGBTQ community. Certification requirements include staff training specific to the care of LGBTQ people, protection for patients and staff from discrimination based on gender identity or expression, gender neutral bathrooms, inclusive forms and procedures, and a public commitment to connecting with and serving the LGBTQ community. Since 2016 BCBSRI has certified more than a dozen practices in Rhode Island to help ensure the LGBTQ community can find the care they need. View the list of providers at

The LGBTQ community’s gap in care has been well-documented, particularly in Lambda Legal’s report “When Health Care Isn’t Caring.” Among the report’s statistics are:

  • Almost 56 percent of lesbian, gay or bisexual respondents had experienced some form of healthcare discrimination, including (but not limited to):
    • being refused needed care;
    • being blamed for their healthcare status;
    • healthcare professionals using harsh or abusive language; or
    • healthcare professionals being physically rough or abusive.

70 percent of transgender and nonconforming respondents had one or more of the experiences described above.

“Patients can recognize an LGBTQ Safe Zone via an identifying window cling or plaque with the year for which the practice is certified,” said Huckel. “There are also several noticeable indications that a practice should become certified, including all staff members providing a respectful and inclusive environment, patients called by their preferred names and pronouns, and patients feel safe in the office.”

To learn more about BCBSRI’s LGBTQ Safe Zone program or if you are a provider/practice looking to become a BCBSRI LGBTQ Safe Zone, visit


Blue Cross & Blue Shield of Rhode Island ( is a non-profit, community-focused health plan founded in 1939 to help Rhode Islanders finance their healthcare needs. Today, that’s still a big part of what we’re all about. We are committed to improving the health and peace of mind of our more than 400,000 members by facilitating their access to affordable, high-quality healthcare. Our goal is to improve the quality of life of our customers and of the people of Rhode Island by improving their health for generations to come. We are an independent licensee of the Blue Cross and Blue Shield Association. Connect with us on Twitter, Facebook, LinkedIn and Instagram.

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The Blue Cross Blue Shield Association is an association of 36 independent, locally operated Blue Cross and/or Blue Shield companies.