Member Questions The Blue Cross Blue Shield (BCBS) system is made up of 36 independent and locally operated companies. For questions about your health insurance coverage, benefits or treatment, please call the toll-free number on the back of your member ID card or find your BCBS company. Visit Member Services Federal Employee Program® (FEP) members should visit the FEP website. Shop for Insurance Learn about insurance options for Individuals & Families or Employers, or get connected with your local Blue Cross Blue Shield company by calling 888.630.2583. Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially. Learn more about Healthcare Fraud. More Information Email Subscriptions FAQs Glossary Healthcare Fraud Media Relations For general press inquiries, please visit News to contact our media relations team. Go Our Offices The Blue Cross Blue Shield Association has two office locations. Chicago (Headquarters) Washington, D.C. 225 North Michigan Ave. Chicago, IL 60601 1310 G Street, NW Washington, DC 20005