Important Coronavirus/COVID-19 anti-fraud message to consumers.

As part of our mission to improve and protect the healthcare system, particularly under the threat of the Coronavirus/COVID-19, the Blue Cross Blue Shield Association is focused on protecting members from fraudsters who seek to take advantage of the fear and confusion many feel surrounding the coronavirus/COVID-19 during these uncertain times.  The Blue Cross Blue Shield companies partner with state and federal agencies, as well as advocacy organizations, to report, investigate and reduce the incidence of healthcare fraud.

Members Should:

  1. Be wary of advertisements for vaccinations or medications to treat the virus which are not recommended by the CDC, your local health department or your physician
  2. Always be on the lookout for unexplained or unauthorized charges appearing on your Explanation of Benefits statement
  3. Be aware of phishing and/or spear phishing emails referencing Coronavirus or COVID-19 which may contain malware and/or request your personal information
  4. Be wary of advertisements offering health products that are ineffective against Coronavirus or COVID-19 i.e. herbal teas, supplements, oils or ointments.  If you are uncertain, please seek guidance from your physician
  5. Do not accept telemarketing or “Robo-Calls” from callers you did not authorize to call you.  Nor should you accept unsolicited offers of telemedicine services not authorized by your health plan.
  6. Beware of door-to-door COVID-19 scams such as individuals knocking on your door offering to do COVID-19 home examinations, which may include swab and vital signs testing, among others.

Our Partners

The Blue Cross Blue Shield companies work in partnership with state and federal agencies, as well as advocacy organizations, to report, investigate and reduce the incidence of  healthcare fraud, particularly in light of the Coronavirus/COVID-19 threat. You are encouraged to visit and report fraud incidents with any of these organizations. 

FEDERAL BUREAU OF INVESTIGATION

HEALTH AND HUMAN SERVICES – OFFICE OF INSPECTOR GENERAL

OFFICE OF PERSONNEL MANAGEMENT – OFFICE OF INSPECTOR GENERAL

FEDERAL TRADE COMMISSION

FEDERAL COMMUNICATIONS COMMISSION

UNITED STATES POSTAL INSPECTION SERVICE

COALITION AGAINST INSURANCE FRAUD

NATIONAL HEALTH CARE ANTI-FRAUD ASSOCIATION

BLUE CROSS BLUE SHIELD FEDERAL EMPLOYEE PROGRAM

CENTERS FOR DISEASE CONTROL

HHS OFFICE OF INSPECTOR GENERAL COVID-19 PORTAL

Hands holding a smartphone with an unknown caller identity

Telephone Fraud Alert

We have received several complaints of an active fraud scheme in which a caller claims to be associated with “Blue Cross Blue Shield” and uses call spoofing technology to make it appear as if the call is coming from the national “Call Blue” customer-service number (888.630.2583).  This number is only used to receive calls from members, not to make calls, and if you receive a call that appears to be from 888.630.2583, the call is fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

Please click here to learn more about robocall scams and how you can report fraud.

Healthcare Fraud Prevention and Reporting

Healthcare fraud hurts everyone. In addition to higher premiums and increased out-of-pocket costs, healthcare fraud compromises health and safety, which can result in harm to patients, and undermines the public's confidence in the healthcare system.

As part of our mission to improve and protect the healthcare system, the Blue Cross Blue Shield Association leads a national effort to prevent and respond to healthcare fraud that impacts members. The Blue Cross Blue Shield companies partner with state and federal agencies, as well as advocacy organizations, to report, investigate and reduce the incidence of healthcare fraud.

Caring people

What Is Healthcare Fraud?

Healthcare fraud is a federal crime under most criminal codes, consisting of intentional deceit for the purpose of illicit gains. Healthcare abuse is similar activity or behavior where knowing intent to obtain an unlawful gain cannot be established. Some examples of healthcare fraud and abuse include:

  • Phantom claims for services or supplies that were never provided
  • Using someone else’s medical insurance information to obtain services or supplies
  • Falsifying signatures or medical records to support misrepresented services or supplies
  • Unbundling services from a group to unlawfully increase medical payment
  • Misrepresenting the location where services or supplies are provided
  • Rendering medical care without a license
  • Duplicate claim submissions

How to Protect Yourself from Healthcare Fraud

Although healthcare fraud is committed by a very small minority within the healthcare system, no one can assume it won't happen to them. We encourage you to take these steps to avoid becoming a victim of healthcare fraud:

  • After care, review your statement to verify accuracy.
  • Ask your doctor to explain the reason for services.
  • Report any discrepancies to your health insurance plan or payer.
  • Beware of "free" medical services, as illicit entities use this lure to obtain information.
  • Safeguard your insurance member ID card.
  • Report instances where co-payments or deductibles are waived.
  • Don’t give your insurance number to marketers or solicitors.
  • Never sign a blank insurance form.

If you suspect, experience or witness healthcare fraud, you should report the information to your local Blue Cross Blue Shield company by calling the number on the back of your member identification card. If you are not a BCBS member you can email us or call the report fraud hotline 1-877-327-BLUE (2583). If you are a federal employee or retiree, you can report potential healthcare fraud by calling 1-800-337-8440.

The report fraud hotline cannot address medical benefit questions, individual payment disputes, expiration of benefits or other administrative concerns.

Robocall Scams
Blue Cross Blue Shield Association has received reports that some individuals are receiving robocalls that falsely claim to be made by “Blue Cross Blue Shield.”  These calls may seek to market insurance products or collect personal information from call recipients.  Neither Blue Cross Blue Shield Association nor any of the Blue Cross and Blue Shield companies licensed to use the Blue Cross® and/or Blue Shield® brands are making these calls.  Licensed Blue Cross and Blue Shield companies will not refer to themselves solely as “Blue Cross,” “Blue Shield” or “Blue Cross Blue Shield” in calls they do make, as each local company must provide information that identifies its corporate or trade name in its communications (for instance, “Blue Cross and Blue Shield of [State]”).

If you get a recorded call from a caller whom you did not authorize to call you, the call is likely fraudulent or malicious and you should hang up immediately.  Do not respond to prompts to “press 1 to speak to the operator or get your name taken off the list,” and do not provide any personal information.  If you respond, you’ll probably get more calls.  It is advisable to block the numbers of the robocalls you receive from calling your cell phone, although these callers may continue to call you from other numbers or use “spoofing” technology that makes the same calls appear to come from different numbers.

If you want information about health insurance in your state, visit HealthCare.gov.  To report malicious or suspect robocalls and telemarketers, contact one or all of the following federal agencies:

Our Partners

The Blue Cross Blue Shield companies work closely with state and federal agencies, as well as advocacy organizations, to report, investigate and reduce the incidence of healthcare fraud. You are encouraged to visit and report fraud incidents with any of these organizations.

The Blue Cross Blue Shield Association is an association of 36 independent, locally operated Blue Cross and/or Blue Shield companies.