Contact Us

woman talking on phone

Connect with member customer service or find the right support resources, including your local Blue Cross and Blue Shield (BCBS) company, general FAQs and media relations contacts.

BCBS Customer Service

Call the toll-free number on the back of your member ID card for BCBS customer service. This is the customer service number for questions about your health insurance coverage, benefits or treatment.

Don't have your card? Use the tool below to find your local BCBS company's website. Federal Employee Program® (FEP) members should visit the FEP website.

Find Your Local BCBS Company

Use our interactive tool to find your local Blue Cross and Blue Shield company's website and access your account. On their website, you'll be able to look up your health plan, review a claim and more.

Enter the first three letters of the Identification Number from your member ID card. 

OR
  • If you receive insurance through an employer, please enter the ZIP Code. If you need further help identifying your BCBS company, please contact the employer who provides your insurance for assistance.
  • If you do not receive your insurance though an employer, please enter the ZIP Code for where you live.

Select BCBS Provider

    Federal employees, retirees and their families are insured by the Federal Employees Program (FEP).
    Federal Employee Program

    Media Relations

    For general press inquiries, please visit our Association News page. Click below to contact our media relations team.

    More Information

    Click below for more information:

    Our Offices

    The Blue Cross Blue Shield Association has two office locations.

    Chicago Headquarters

    200 E. Randolph, Chicago, IL 60601

    Washington, D.C.

    750 9th St. NW, Washington, DC 20001