Kelly Williams

Vice President, Workplace Experience

Kelly Williams is vice president of workplace experience for the Blue Cross Blue Shield Association (BCBSA), a national federation of independent, community-based and locally operated Blue Cross and Blue Shield (BCBS) companies.

Since joining the Association in 2017, Williams has had leadership accountability for the organization’s talent and culture strategy. In her current role, she oversees the vision and execution of BCBSA’s workplace strategy and design, focusing on building and implementing a post-pandemic workplace experience for a hybrid workforce, including a multi-year strategy to transform BCBSA offices in Chicago and Washington, D.C. She leads a team dedicated to holistic, human-centered design in support of the organization’s mission, vision and values and overall business objectives.

Prior to joining BCBSA, Williams held several HR executive positions, including chief talent officer with Talent Partners and vice president of organizational development with international travel company Abercrombie & Kent. Earlier in her career, she served as a clinical social worker before transitioning into corporate HR and organizational development roles.

Williams holds a Bachelor of Science degree in human resources development from Oakland University and a Master of Social Work (MSW) from the University of Michigan at Ann Arbor.

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.