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Video: “Just know I thank you:" patient care coordinator inspired by member relationships

Summary

Brandie Guthrie could hear the labored breathing on the other end of the phone line.  As a veteran care coordinator, she knew rest was important for the Blue Cross and Blue Shield of Alabama (BCBS Alabama) member who was fighting a serious illness.  But that member insisted on staying on the line for just a few moments longer.  He had a message for Guthrie… it inspires her every day.

Guthrie represents the transformation to personalized healthcare at BCBS Alabama. She serves as a liaison between the patient and the physician to ensure the member gets the most appropriate care. Guthrie’s nursing experience also gives her insight to answer healthcare questions, assist with care coordination and help members understand benefits.

In this video, the true impact of care coordination is clear as Guthrie recounts that last phone call she had with the man and his important message about helping members and their families through difficult times.
 

Blue Cross and Blue Shield of Alabama

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross Blue Shield Association, an association of independent, locally operated Blue Cross and Blue Shield companies.